Privacy Policy

Grihasth Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (“App”). By using our App, you agree to this Privacy Policy.

2. Information We Collect

a) Personal Information

• Name, phone number, email address, delivery/pickup address.
• Payment information (processed securely via third-party gateways).

b) Location Information

• GPS location when using the App to place orders, track deliveries, or use other location-based services.
• Background location (only when necessary for live tracking during deliveries/orders, with user consent).

c) Device & Usage Information

• Device type, OS version, unique device identifiers, app usage statistics, crash logs.
• IP address for analytics, security, and troubleshooting purposes.

d) Order & Transaction Information

• Order history, payment transactions, delivery details.

3. How We Use Your Information

• Process and fulfill orders and deliveries.
• Track deliveries in real-time.
• Send notifications, order updates, and invoices.
• Improve app performance, usability, and user experience.
• Prevent fraud, ensure platform security, and comply with legal obligations.

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Delivery partners and service providers to fulfill orders.
• Payment gateways (e.g., Razorpay, PhonePe) for transaction processing.
• Legal authorities when required by law.
• Third-party analytics providers (e.g., Google Analytics) to improve app performance.

5. Location Data Usage

Location is used to determine pickup/delivery points and provide live tracking. If location permissions are disabled, tracking and location-based features may not function correctly.

6. Data Security

We implement industry-standard security measures to protect your data. Payments are processed via PCI-DSS compliant gateways.

7. Cookies & Tracking

We may use cookies or similar technologies to:

• Remember your preferences.
• Track usage patterns to improve the app experience.

You can disable cookies through your device settings, but some features may not function correctly.

8. Your Rights

• Access, update, or delete your personal information.
• Withdraw location permissions from your device.
• Opt-out of promotional communications.

9. Children’s Privacy

The App is intended for users 18 years and above. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy occasionally. The “Last updated” date will reflect the most recent version. Continued use of the App implies acceptance of the updated policy.

11. Contact Us